The products in your possession are your responsibility until they are picked up by our delivery man. Any product that is not properly packed or is damaged will not be eligible for a return or exchange, so make sure they are properly taken care of prior to the return!
You can return this product ONLY if you have received the wrong product or if the item has been damaged. You cannot return it if you change your mind.
In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of cosmetics unless damaged, faulty or incorrectly supplied.
Please see below conditions for your return request to be accepted:
- Product must remain unopened.
- Product is still in its original packaging.
- Product is in its original condition and unused.
- Product is not damaged.
You can request a return or exchange by sending us a message on
Once your return or exchange request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our booth locations.
Once the product retrieved, we will proceed to examination.
- If examination conclusive and conditions respected, we will proceed to exchange within maximum 14 business days post retrieval product.
Refunds (if applicable) must be requested within 7 working days of receiving your product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
2.1 Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
2.2 Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We will offer an online voucher in return.